![]() Learn more about Google My Business content policies. To protect business owners and customers, we have systems in place that remove reviews that include any of the following: inappropriate content, advertising, spam, off-topic reviews or conflicts of interest. We apologize for the inconvenience caused. We understand your concern about the missing reviews on your business listing. Thank you for reaching out to Google My Business Support. I'd love it if someone could put me in touch with someone at Google who could actually help. I'm at a loss at this point and can't find a contact in Google who will give me more than the canned responses. I encourage clients to try to get legitimate reviews from happy customers, but they get very frustrated when they do and then those reviews are removed or don't ever show up. There was also no notification email sent indicating their had been a review posted. So, they posted it again and double checked to make sure it posted and sent a screenshot, but when I check the listing and the GMB admin for the listing, there's nothing. They said couldn't find it so assumed they must have messed up. I contacted the person who posted the review to doublecheck they had posted it. They got an email from the reviewer letting them know they had posted it, but no notification and nothing was on their listing. Then last week I heard from another client who got a new review. ![]() All my efforts with Google just led to canned response over and over that they automatically filter some reviews for spam/abuse violations, which didn't fit either review. The pictures the reviewers posted were still on his GMB listing, but no review. ![]() He had received a notification for one, but not the other. To give you an idea of the history, I had one client contact me last month saying he had received 2 reviews which were missing. Are there certain things to avoid saying or some other tips we can give people who want to post a review? Does anyone have a contact at Google (GMB) I could reach out to? I've tried the normal support routes and am not getting anywhere.Īlso, if these reviews are getting filtered, does anyone have a system that makes sure reviews don't get filtered? I know the normal stuff, the review shouldn't be abusive or posted from the business IP, etc. I'm having trouble with reviews going missing or never appearing for some clients. ![]()
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